-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Unopened laptop - will there be a restocking fee?

Create an account on the HP Community to personalize your profile and ask a question
11-29-2020 04:43 AM
Hi,
I have two questions:
1)
Will there be a 15% restocking fee if I decide to return the laptop that has not been opened?
2)
Under what condition will there be a restocking fee? The "may" is very ambiguous.
Thanks, George
11-29-2020 11:30 AM
We cannot answer any HP Store service related questions.
We are not a sales / business department of HP.
Our Community is comprised of volunteers - people who own and use HP devices.
What to do?
Contact the HP Store > Customer Service department
New Product? Need Help? HP Online Store – USA – Customer Service
- Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service - Examples
Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Select a subject type
OR
Select a subject type
OR
Select Home and Home Office products > (Next) Select the type of order / information you seek
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .