Unresolved HP Service Request – Immediate Attention Required

[Prince1211]

To HP Support,

I’m writing to formally express my complete dissatisfaction with the HP Omen laptop I purchased just 1 year and 3 months ago.

In this short span, I’ve faced 5 serious issues, including:

2 motherboard failures, and shockingly, the replacement motherboard sent by HP was also faulty

BIOS issues that continue to affect startup and performance

Heating problems making the device unsafe for regular use

Noticeably slow performance, even with basic tasks — unacceptable for a high-end machine

Now, to make things worse, your team is delaying service and providing no clear response. This kind of experience with a premium product is beyond disappointing — it’s a failure in both hardware quality and customer service.

This laptop is clearly defective, unreliable, and not worth the money paid. I am not going to keep repairing a product that never worked as promised.

✅I am demanding the following:

1. Full refund for the product

OR

2. A brand new sealed replacement unit

OR

3. A partial refund, extended warranty, and written assurance this issue won’t repeat

If this matter is not resolved within 3 business days, I will escalate to:

Consumer Protection Authority (NCH, Jago Grahak)

Social media platforms

Legal action under the Consumer Rights Act

Treat this as an official escalation notice. I expect an immediate and serious resolution.

Sincerely,

Prince Soni

[Kuroi_Kenshi]

Hi @Prince1211,

Welcome to the HP Support Community! 

Thank you for reaching out to us. I’m truly sorry to hear about the repeated issues you've faced with your HP Omen laptop and understand how frustrating and disappointing this experience must be, especially considering the premium nature of the device.'

To assist you further, could you please share the HP service request or case ID associated with your laptop's recent repairs or support interactions via private? This will help us review your case history in detail.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once we have this information, we will prioritize your concern and work toward a swift and satisfactory solution.

Looking forward to your response.

Warm regards,