• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 14-ac606TU
Microsoft Windows 10 (64-bit)

Hi, 
I'm having issues knowing if I can update my GPU driver. One program says I need to update it however intel says that they cannot tell me if there's an update available due to it being handled by HP and windows says it's up to date but I'm not sure how accurate it is...I don't want to have to buy a new computer just to edit a few videos! Thus, if anyone could help that would be great: oh I currently have intel(r) HD graphics 5500. 
Thank you, 
Danielle

1 REPLY 1
HP Recommended

Hi, Danielle:

 

Here is how you can manually update the graphics driver to the latest version on the Intel website...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest Intel HD graphics driver ZIP file from the link below...3rd one down on the left.

 

Version: 15.40.44.5107 (Latest)     Date: 1/10/2020

 

https://downloadcenter.intel.com/download/29313/Intel-Graphics-Driver-for-Windows-15-40-?product=862...

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

If you install the Intel® Driver & Support Assistant (Intel® DSA), after you manually install the driver, it should in the future, automatically install the latest graphics driver without having to do the manual install.

 

https://www.intel.com/content/www/us/en/support/detect.html

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.