Update HP Support Assistant. Now battery not recognized.

[iowa_hawk1]

Today I installed the newest version of HP Support Assistant.  Now Support Assistant doesn't recognize that I have a battery when I run battery diagnostics.  It worked fine before.  Do I really need to disassemble the laptop, remove and reinstall the battery to fix this problem?

[Dilip_18]

Hi@iowa_hawk1,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the Battery on the HP Pavilion Notebook.

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• For Testing and Calibrating the Battery please click this link

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[iowa_hawk1]

Updating to the most recent Hp support assistant is what caused my battery to be not recognized in the first place.

[Dilip_18]

Hi@iowa_hawk1,

Thank you for responding, I appreciate your time and effort.

Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.

If issue still persist then test the Battery using HP PC Hardware Diagnostics.

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Battery Test.
4. Click Run Once.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[iowa_hawk1]

Diagnostics says I have no battery

[iowa_hawk1]

I uninstalled the Battery and AC Adapter in Device Manager, powered off the laptop, disconnected the battery and ac adapter from the laptop, depressed the power button for 90 seconds, plugged in the ac adapter, reconnected the battery, disconnected the ac adapter and pressed the power button.   The laptop tuned on and I pressed enter and then escape and then F2.

I ran HP PC Hardware Diagnostics on both the battery and ac adapter and both passed.  I then exited the program and allowed the laptop to boot to Windows.

Once in windows I ran the HP Support Assistant and checked the battery. It said I had no battery. Why isn't the Support Assistant recognizing the battery?  Clearly I have a battery and the laptop is running on it.

[Dilip_18]

Hi@iowa_hawk1,

Thank you for responding, I appreciate your time and effort.

As the Battery test from HP PC Hardware Diagnostics has passed so need not worry as the Battery is working fine. It could be an issue with the HP Support Assistant software. So uninstall the HP Support Assistant from add/remove programs and then install the latest version from this link https://support.hp.com/in-en/help/hp-support-assistant

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[iowa_hawk1]

I have tried to manually calibrate the battery per the instructions found here:

https://support.hp.com/us-en/document/ish_2268927-1713329-16

However, once the battery is discharged and the laptop turns off,  the charging indicator keeps blinking white which, according to my manual, means that the AC adapter is disconnected and the battery is low. When I plug the AC adapter into the laptop the light continues to blink white and the battery will not charge.

The only way I can get the battery to charge is to unplug the AC adapter, disconnect the battery, plug in the AC adapter and reconnect the battery while the adapter is plugged in.  After all of that, and after charging it for at least 3 hours, the battery still does not appear to be calibrated.

[Dilip_18]

Hi@iowa_hawk1,

Thank you for responding, I appreciate your time and effort.

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!