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‎06-15-2024 02:27 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F49AV)
Operating System: Microsoft Windows 11

Hello. i have a victus 16-d1021nia, and im getting an update from intel saying to upgrade to intel iris xe. on my laptop it shows that i have intel UHD graphics. And if i go to update on intel's website, it says it might remove customisation by HP and to use updates from HP. However when i come to update on HP support, i can't find my OS which is windows 11 version 23h2.

Should i proceed with upgrading on the intel site or is there a way for me to get updates on HP site for my OS?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2024 03:30 AM

HP Recommended

Hi @Alpha40,

 

Kindly do not update or click on anything as it looks like spam. Do keep us posted if anything in the future. Take care.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎06-18-2024 07:20 AM

HP Recommended

Hi @Alpha40,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Kindly share the image of the screen you are referring to for an upgrade to Intel iris xe.

 

I will look into it and see if that is okay to update.

 

Thanks 

Nal_NR-Moderator
I am an HP Employee

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‎06-18-2024 10:21 AM

HP Recommended

Alpha40_0-1718727715336.png

this is the message i get

Was this reply helpful? Yes No

‎06-20-2024 03:30 AM

HP Recommended

Hi @Alpha40,

 

Kindly do not update or click on anything as it looks like spam. Do keep us posted if anything in the future. Take care.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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