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09-20-2019 07:03 PM
The Community can not provide any assistance without some details ...
So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem -- including the EXACT wording of any error message being displayed
Once you provide the needed details, someone will reply.
I am a volunteer and I do not work for, nor represent, HP
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