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Hp envy 15t-as000 CTO
Microsoft Windows 7 (32-bit)

How can I update my computer from Windows 7 to Windows 10 I bought it in 2016 updated

1 REPLY 1
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You should definitely not have 32 bit Windows on it. 64 bit is the way to go. How did Windows 7 get onto it? If it was originally shipped with Windows 10 you can put Windows 10 back on just by using an installer usb disk downloaded from the Microsoft Media Creation Tool website. Just google that phrase. Post back with requested info and we can provide more specific help. The exact model number would be useful for us, as well. 

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