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‎06-29-2019 08:32 AM

HP Recommended
Product: Spectre
Operating System: Microsoft Windows 10 (64-bit)

Why are the updates cancelled before being installed on my Spectre?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2019 06:57 PM

HP Recommended

Hi....I did what you suggested and ran a couple of recent updates and everything went well!!  Hopefully the fix will work in the future.  Thanks for your help!!

View solution in original post

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5 REPLIES 5

‎07-01-2019 11:49 AM

HP Recommended

@bigalx Welcome to HP Forums Community!

How are you installing these updates? is it via the HP Support Assistant? or is it the Windows updates?

 

If it is the HP Support Assistant, try the below steps, and if its the Windows Updates I suggest you restart the device, create a new admin user account and check if that works:

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

  4. Restart your computer to complete the process.

I suggest you reinstall the application using this link: Click here to install the latest version to resolve this issue.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎07-01-2019 05:29 PM

HP Recommended

I am using the  HP Support Assistant.  Thanks for your suggestion...I will try it and let you know how things went.

Was this reply helpful? Yes No

‎07-01-2019 06:42 PM

HP Recommended

@bigalx Thank you for responding!

Please take your time and get back to us with the results,

 

We will be eagerly awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎07-01-2019 06:57 PM

HP Recommended

Hi....I did what you suggested and ran a couple of recent updates and everything went well!!  Hopefully the fix will work in the future.  Thanks for your help!!

Was this reply helpful? Yes No

‎07-02-2019 11:07 AM

HP Recommended

@bigalx
Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.
Have a great day!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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