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HP Recommended
HP Notebook - 15-ac116tx
Microsoft Windows 10 (64-bit)

Hi,

My current LAptop has 4GB of RAM.

I went to one of HP authorized centers and according to him my other RAM slot number -2 has damaged and only one slot is working.

Now my laptop has 1 RAM installed with 8GB of DDR3 RAM (4 GB of RAM removed and 8 GB installed).

My requirement is 16 GB of RAM.

 

As per the store guy, I can not have 16GB of DDR3 RAM in one slot, is it correct?

 

I would like to understand in one slot, can I insert 16 GB of RAM (my second slot is not working)?

In other words, How much maximum GB of RAM I can install in this Laptop (HP Notebook - 15 - ac116tx)  

 

1 REPLY 1
HP Recommended

Hi:

 

The max memory each slot can support is 8 GB.  See the Crucial memory report below.

 

Memory RAM & SSD Upgrades | hp - compaq | hp 15 series | HP 15-ac116tx | Crucial IN

 

If you try to install a 16 GB memory chip in the one working slot, the odds are stacked against you for having it work.

 

A 16 GB DDR3L memory module is very expensive, so the stakes would be high for almost a certain guarantee of failure.

 

Amazon.in: Buy VisionTek 1 x 16GB PC3-12800 DDR3L 1600MHz 204-pin SODIMM Memory Module 900848 8GB On...

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