Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-10-2021 10:22 AM

HP Recommended
Product: HP Notebook - 15-ac116tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My current LAptop has 4GB of RAM.

I went to one of HP authorized centers and according to him my other RAM slot number -2 has damaged and only one slot is working.

Now my laptop has 1 RAM installed with 8GB of DDR3 RAM (4 GB of RAM removed and 8 GB installed).

My requirement is 16 GB of RAM.

 

As per the store guy, I can not have 16GB of DDR3 RAM in one slot, is it correct?

 

I would like to understand in one slot, can I insert 16 GB of RAM (my second slot is not working)?

In other words, How much maximum GB of RAM I can install in this Laptop (HP Notebook - 15 - ac116tx)  

 

1 REPLY 1

‎01-10-2021 11:02 AM

HP Recommended

Hi:

 

The max memory each slot can support is 8 GB.  See the Crucial memory report below.

 

Memory RAM & SSD Upgrades | hp - compaq | hp 15 series | HP 15-ac116tx | Crucial IN

 

If you try to install a 16 GB memory chip in the one working slot, the odds are stacked against you for having it work.

 

A 16 GB DDR3L memory module is very expensive, so the stakes would be high for almost a certain guarantee of failure.

 

Amazon.in: Buy VisionTek 1 x 16GB PC3-12800 DDR3L 1600MHz 204-pin SODIMM Memory Module 900848 8GB On...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.