• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-20-2018 06:47 PM

HP Recommended
Product: Pavilion 15z 1GK61AV_1
Operating System: Microsoft Windows 10 (64-bit)

If a laptop is sold with the option to upgrade to a backlit keyboard, but  you don't purchase it at the time, does the system board of that PC equipped with option to be upgraded later or is it shipped with a non-upradeable board? I forgot to add the backlight option when I ordered. It's too late to change my order as its already on its way. Am I better off exchanging it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2018 07:13 PM

HP Recommended

@LadyMai

 

It is a CTO machine, you MAY BE able to have motherboard with connectors for a backlit keyboard. But the chance is 50/50. It may cost you heaps now for just getting a backlit keyboard.

 

Please check where you order your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-20-2018 07:13 PM

HP Recommended

@LadyMai

 

It is a CTO machine, you MAY BE able to have motherboard with connectors for a backlit keyboard. But the chance is 50/50. It may cost you heaps now for just getting a backlit keyboard.

 

Please check where you order your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-20-2018 09:56 PM

HP Recommended

I was afraid of that. If I exchange it, I might not get the sale price. and it will be expensive. I'll wait and see what motherboard it has when it arrives. Thanks for your response!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.