• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-17-2021 07:56 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0023dx from 12Gb
Operating System: Microsoft Windows 10 (64-bit)

I wish to know if it possible to to upgrade the RAM of HP ENVY x360 Laptop - 15m-ed0023dx from 12GB to around 16GB since it appears to have two slots, one of 4GB and the other of 8GB?

1 REPLY 1

‎01-18-2021 07:27 AM

HP Recommended

Hi:

 

You should be able to do that but there is a conflict in what the service manual indicates.

 

Maintenance and Service Guide HP ENVY x360 15 Convertible PCIMPORTANT! This document is intended for...

 

If you look at chapter 1 of the manual, it indicates the memory is onboard, which means it is non-removable.

 

If you look at chapter 5 of the manual, there is a procedure to remove and replace the memory, and there are even 3 memory module part numbers listed for a 4, 8 and 16 GB memory module.

 

So, one section of the manual is definitely wrong.  I would say it is chapter 1.

 

The product specs for your notebook do not indicated the memory is onboard.

 

HP ENVY x360 Laptop - 15m-ed0023dx Product Specifications | HP® Customer Support

 

You could install as much as 2 x 16 GB of memory in your notebook if you wanted to according to the manual.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.