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Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 14s-dk0076au
I want to upgrade the RAM to 16+4 is it possible? pay attention to the Motherboard and Processor
 
 
 
CPU-Z TXT Report HP Notebook - 14s-dk0076au
-------------------------------------------------------------------------
 
 
Processors Information
-------------------------------------------------------------------------
 
Socket 1 ID = 0
Number of cores 4 (max 4)
Number of threads 8 (max 😎
Number of CCDs 0
Manufacturer AuthenticAMD
Name AMD Ryzen 5 Mobile 3500U
Codename Picasso
Specification AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx  
Package Socket FP5
CPUID F.8.1
Extended CPUID 17.18
Core Stepping B1
Technology 12 nm
TDP Limit 15.0 Watts
Core Speed 1383.5 MHz
Multiplier x Bus Speed 13.88 x 99.7 MHz
Base frequency (cores) 99.7 MHz
Base frequency (mem.) 99.7 MHz
Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, AVX2, FMA3, SHA
Microcode Revision 0x8108109
L1 Data cache 4 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 4 x 64 KB (4-way, 64-byte line)
L2 cache 4 x 512 KB (8-way, 64-byte line)
L3 cache 4 MB (16-way, 64-byte line)
Max CPUID level 0000000Dh
Max CPUID ext. level 8000001Fh
FID/VID Control yes
# of P-States 3
P-State FID 0xA69 - VID 0x35 (21.00x - 1.219 V)
P-State FID 0xC66 - VID 0x60 (17.00x - 0.950 V)
P-State FID 0xE62 - VID 0x66 (14.00x - 0.912 V)
 
Package Type 0x0
Model 00
String 1 0x0
String 2 0x0
Page 0x0
Power Unit 0.0
SMU Version 30.87.00
TDP/TJMAX 0x0
TCTL Offset 0x0
 
Clock Speed 0 1383.45 MHz (Core #0)
Clock Speed 1 2766.90 MHz (Core #1)
Clock Speed 2 2766.90 MHz (Core #2)
Clock Speed 3 2766.90 MHz (Core #3)
 
 
BIOS
-------------------------------------------------------------------------
 
UEFI Yes
BIOS Date �:B�Ju�
AMD AGESA PicassoPI-FP5 1.0.0.E
 
Chipset
-------------------------------------------------------------------------
 
Northbridge AMD Ryzen SOC rev. 00
Southbridge AMD FCH rev. 51
Bus Specification PCI-Express 3.0 (8.0 GT/s)
Graphic Interface PCI-Express 3.0
PCI-E Link Width x16 (max 16x)
PCI-E Link Speed 8.0 GT/s (max 8.0 GT/s)
Memory Type DDR4
Memory Size 8 GBytes
Channels 2 x 64-bit
Memory Frequency 933.0 MHz ()
Memory Max Frequency 1200.0 MHz
CAS# latency (CL) 17.0
RAS# to CAS# delay (tRCD) 17
RAS# Precharge (tRP) 17
Cycle Time (tRAS) 39
Bank Cycle Time (tRC) 56
Command Rate (CR) 1T
Uncore Frequency 1197.3 MHz
 
 
Memory SPD
-------------------------------------------------------------------------
 
DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format SO-DIMM
Module Manufacturer(ID) Samsung (CE00000000000000000000000000)
SDRAM Manufacturer (ID) Samsung (CE00000000000000000000000000)
Size 4096 MBytes
Max bandwidth DDR4-2666 (1333 MHz)
Part number M471A5244CB0-CTD    
Serial number[Personal Information Removed]
Manufacturing date Week 38/Year 19
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no
EXPO no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 10.0-11-11-24-34 @ 733 MHz
JEDEC #2 11.0-11-11-26-37 @ 800 MHz
JEDEC #3 12.0-12-12-28-40 @ 866 MHz
JEDEC #4 13.0-13-13-30-43 @ 933 MHz
JEDEC #5 14.0-15-15-34-48 @ 1033 MHz
JEDEC #6 15.0-16-16-36-51 @ 1100 MHz
JEDEC #7 16.0-17-17-38-54 @ 1166 MHz
JEDEC #8 17.0-17-17-40-57 @ 1233 MHz
JEDEC #9 18.0-18-18-42-60 @ 1300 MHz
JEDEC #10 19.0-19-19-43-61 @ 1333 MHz
JEDEC #11 20.0-19-19-43-61 @ 1333 MHz
 
DIMM # 2
SMBus address 0x51
Memory type DDR4
Module format SO-DIMM
Module Manufacturer(ID) Samsung (CE00000000000000000000000000)
SDRAM Manufacturer (ID) Samsung (CE00000000000000000000000000)
Size 4096 MBytes
Max bandwidth DDR4-2666 (1333 MHz)
Part number M471A5244CB0-CTD    
Serial number [Personal Information Removed]
Manufacturing date Week 38/Year 19
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no
EXPO no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 10.0-11-11-24-34 @ 733 MHz
JEDEC #2 11.0-11-11-26-37 @ 800 MHz
JEDEC #3 12.0-12-12-28-40 @ 866 MHz
JEDEC #4 13.0-13-13-30-43 @ 933 MHz
JEDEC #5 14.0-15-15-34-48 @ 1033 MHz
JEDEC #6 15.0-16-16-36-51 @ 1100 MHz
JEDEC #7 16.0-17-17-38-54 @ 1166 MHz
JEDEC #8 17.0-17-17-40-57 @ 1233 MHz
JEDEC #9 18.0-18-18-42-60 @ 1300 MHz
JEDEC #10 19.0-19-19-43-61 @ 1333 MHz
JEDEC #11 20.0-19-19-43-61 @ 1333 MHz
 
 
 
Monitoring
-------------------------------------------------------------------------
 
Mainboard Model 85E0 (0x000000E2 - 0x00002560)
 
LPCIO
-------------------------------------------------------------------------
 
Hardware Monitors
-------------------------------------------------------------------------
 
Hardware monitor AMD ADL
Clock Speed 0 200.00 MHz [0xC8] (Graphics)
Clock Speed 1 933.00 MHz [0x3A5] (Memory)
Clock Speed 2 n.a. (Processor)
 
 
 
DMI
-------------------------------------------------------------------------
 
SMBIOS Version 3.2
 
DMI BIOS
vendor AMI
version F.67
date 07/28/2022
ROM size 16384 KB
 
DMI System Information
manufacturer HP
product HP Laptop 14s-dk0xxx
version unknown
serial [Personal Information Removed]
UUID {[Personal Information Removed]}
SKU 6XA61PA#AR6
family 103C_5335KV HP Notebook
 
DMI Baseboard
vendor HP
model 85E0
revision 84.51
serial [Personal Information Removed]
 
DMI System Enclosure
manufacturer HP
chassis type Notebook
chassis serial [Personal Information Removed]
 
DMI OEM Strings
string[0] $HP$
string[1] ABS 70/71 79 7A 7B 7C
string[2] BCU_Y
string[3] HP_Mute_LED_0_C
string[4] FBYTE#3K6XXX7P7WaBapaqarawbCbhcbdUdpdqXXXFm9.8G;BUILDID#19XXXAHT
string[5] 601#SAR6#DAR6;
 
DMI Physical Memory Array
location Motherboard
usage System Memory
correction None
max capacity 32 GB
max# of devices 2
 
DMI Processor
manufacturer Advanced Micro Devices Inc.
model AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
clock speed 2100.0 MHz
FSB speed 100.0 MHz
multiplier 21.0x
max clock speed 3700.0 MHz
 
DMI Memory Device
designation Bottom - Slot 1 (left)
format SODIMM
type DDR4
total width 64 bits
data width 64 bits
size 4 GB
speed 2400 MHz
manufacturer Samsung
part number M471A5244CB0-CTD    
serial number [Personal Information Removed]
voltage 1.200000
manufacturer id 0x6D6F
product id 0x2D20
 
DMI Memory Device
designation Bottom - Slot 2 (right)
format SODIMM
type DDR4
total width 64 bits
data width 64 bits
size 4 GB
speed 2400 MHz
manufacturer Samsung
part number M471A5244CB0-CTD    
serial number[Personal Information Removed]
voltage 1.200000
manufacturer id 0x6D6F
product id 0x2D20
 
 
 
Graphic APIs
-------------------------------------------------------------------------
 
API D3D
API ATI I/O
API ADL SDK
 
Display Adapters
-------------------------------------------------------------------------
 
Display adapter 0
ID 0x2000000
Name AMD Radeon(TM) Vega 8 Graphics
Board Manufacturer Hewlett-Packard
Cores 512
ROP Units 8
Memory size 2 GB
PCI device bus 4 (0x4), device 0 (0x0), function 0 (0x0)
Vendor ID 0x1002 (0x103C)
Model ID 0x15D8 (0x85E0)
Revision ID 0xC2
Root device bus 0 (0x0), device 8 (0x8), function 1 (0x1)
Performance Level Current
Core clock 200.0 MHz
Memory clock 933.0 MHz
Driver version 31.0.21023.2010
WDDM Model 2.7
 
Win32_VideoController AdapterRAM = 0x80000000 (2147483648)
Win32_VideoController DriverVersion = 31.0.21023.2010
Win32_VideoController DriverDate = 07/20/2023
 
Monitor 0
Model ()
ID CMN14E3
[Personal Information Removed]
Manufacturing Date Week 41, Year 2017
Size 13.9 inches
Max Resolution 1366 x 768 @ 60 Hz
Horizontal Freq. Range 0-0 kHz
Vertical Freq. Range 0-0 Hz
Max Pixel Clock 0 MHz
Gamma Factor 2.2
 
 
1 REPLY 1
HP Recommended

Hi @MujurID,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for information related to upgrading RAM on your Laptop.

 

The maximum ram that can be used on your Laptop is 8GB.

 

Click on this link for more information related to your Laptop.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.