• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-12-2019 08:33 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-bq0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone!

I really want to know if I can upgrade my laptop. I have an ENVY x360 Convertible 15m-bq0xx (I am pretty sure is a bq000), and I could not find any useful information about it. I would appreciate it a lot if you attach some links of SSD and RAM options so I can buy them and tell me the max upgrade my laptop could have.

Thank you so much.

1 person had the same question
2 REPLIES 2

‎05-12-2019 11:34 PM

HP Recommended

Hi,

Can you provide the exact product or model number (not serial). 15m-bq0xx  is for a whole series of models.

Here is how to find it:

https://support.hp.com/us-en/document/c00033108

 

Let me know,

David

Was this reply helpful? Yes No

‎05-13-2019 12:55 PM

HP Recommended

Hello David! thanks for trying to help.

 

I have done what you suggested me,  my Laptop is a 15m-bq021dx. 

 

Juan. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.