Upgrade ram

[JP3781]

Have a Hp14 2031wm went to upgrade to 32 gb ram. And get black screen. Put original back everything works. What am I doing wrong.  The ram was vengeance 3200 ddr4

[NonSequitur777]

@JP3781,

Welcome to our HP community forum!

You're doing nothing wrong per se, other than buying Corsair Vengeance RAM for your HP Laptop PC 14-D2000.  This RAM has known compatibility issues with many HP laptops.  If you can return this RAM, please do so, and get standard-issue laptop RAM such as this affordable/quality 2x16GB dual rank (2Rx8) RAM kit purchase option: Timetec 32GB KIT(2x16GB) DDR4 3200MHz (or 2933MHz or 2666MHz) PC4-25600 Non-ECC Unbuffered 1.2V CL22....

Kind Regards,

NonSequitur777

[JP3781]

Thank you I have ordered it and will install today. 

[NonSequitur777]

@JP3781,

Outstanding! -And you're welcome.  Please report back how your new RAM is working out.

Kind Regards,

NonSequitur777

[JP3781]

The new ram did not work just to update ya 

[JP3781]

It did not take the new ram 

[NonSequitur777]

@JP3781,

That is most unexpected, that doesn't make any sense to me. Your laptop should be able to handle up to 2 x 32GB of DDR4 PC4-25600, 3200 MHz, Non-ECC, Unbuffered, SODIMM, 260-pin RAM sticks, as confirmed by multiple reliable aftermarket sources, including:

https://www.crucial.com/compatible-upgrade-for/hp-compaq/hp-14-d2000?gclid=EAIaIQobChMIx_evwMn8hQMV0...

https://www.memorystock.com/memory/HewlettPackard14d2000Series.html

So, 2 x 16GB RAM should work just fine.

Have you tried one RAM stick (try each RAM slot)?

Kind Regards,

NonSequitur777

[JP3781]

It’s a hp14 2031wm not sure if that helps. But yes I have tried both slot and just one slot. 

[NonSequitur777]

@JP3781,

If you got any RAM to start up your laptop, please type in: cmd in your Windows search bar, right-click on the Command Prompt System App, and left-click on: Run as administrator, and: Yes if you're asked for approval.

Then copy/paste/enter:

wmic memphysical get MaxCapacity, MemoryDevices

For example, on the laptop I am using right now, I get this:

Meaning: 33554432 / 1048576 = 32GB ÷ 2 = maximum of 2 x 16GB RAM sticks.

Your laptop should return "67108864" (= 64GB) for "2" RAM slots.

Kind Regards,

NonSequitur777

[JP3781]

Hp 14 dq2031wm