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‎03-21-2021 07:45 PM

HP Recommended
Product: HP 14 - AMD Athlon Silver
Operating System: Microsoft Windows 10 in S Mode

This laptop comes with 4 GB of RAM originally after purchasing I wanted to upgrade to 16 so I went and bought 2x 8 gb ram sticks. If I put both sticks in at the same time the laptop will not boot up the light comes on but nothing else happens the screen stays black. If I take the second one out and only use one 8 it works fine. i did this with both 8s to make sure they are both working which they do.

 

laptop

https://www.bestbuy.com/site/hp-14-laptop-amd-athlon-silver-4gb-memory-128gb-ssd-jet-black/6415804.p...

 

Ram sticks i bought

https://www.bestbuy.com/site/pny-8gb-2-4ghz-pc4-19200-ddr4-so-dimm-unbuffered-non-ecc-laptop-memory-...

 

i don't know a ton about computers but I'm not useless either. Any help would be great.

3 REPLIES 3

‎03-21-2021 07:52 PM

HP Recommended

Hi:

 

The service manual indicates that you can install 2 x 8 GB of memory, so that isn't the problem.

 

Maintenance and Service Guide (hp.com)

 

I would go with 2 x 8 GB of the Crucial memory, since they guarantee compatibility.

 

Memory RAM & SSD Upgrades | hp - compaq | hp 14 series | HP 14-fq0013dx | Crucial.com

 

Get the DDR4- speed memory that HP originally installed in your notebook.

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‎03-21-2021 08:58 PM

HP Recommended

These say they are compatible and it loads if I only have one in so they must be?

 

That link says they are sold out so I'll have to get them from another supplier.

 

 

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‎03-22-2021 06:35 AM

HP Recommended

Enter the Crucial part number on Amazon

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