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Ok, so now we all know how to properly swap out hard drives? Thats great! Now how do we get the new hard drive to boot or load with recovery discs or the information off the old hard drive?? How do we do that one? Oh and what if we do have another hard drive bay? How do we get the laptop to reccognize the 2nd drive and work properly? Thanks

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@latunguley wrote:

Ok, so now we all know how to properly swap out hard drives? Thats great! Now how do we get the new hard drive to boot or load with recovery discs or the information off the old hard drive?? How do we do that one? Oh and what if we do have another hard drive bay? How do we get the laptop to reccognize the 2nd drive and work properly? Thanks


 

I was enquiring about that and HP says u cant, only way is either to buy the recovery cd's or attempt to create the recovery cd if the recovery partition hasnt been deleted.

 

 

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Hi @Mr-X,

 

I reviewed the post comprehensively. Superb troubleshooting and fabulous diagnosis of the issue. Kudos to you on that score.:) If the battery is a removable one then please try with a different battery and charger by contacting a local Best Buy or staples technician. 

 

Please use this for testing and don't buy the battery or charger. If this does not work, then the issue is hardware related as the battery diagnostics do not run correctly. 

 

Please contact Hp phone support to get the unit serviced by following these steps:

 

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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This seems to be misposted on a 7 year old thread. @DavidSMP I think you meant to post this in response to something else. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.