• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-17-2022 10:36 AM - edited ‎06-17-2022 10:38 AM

HP Recommended
Product: HP Notebook - 14-dk0736ms
Operating System: Microsoft Windows 11

I'm trying to upgrade my RAM from 8gb to 24gb (adding 16gb to the already 8gb) and when I installed it it says only 6gb or so is usable and when I try to restart my laptop it just gets stuck on the HP load screen. I've checked and verified that the RAM should be able to be upgraded. 

Category:
1 REPLY 1

‎06-17-2022 11:33 AM

HP Recommended

Yes it is able to be upgraded and will accept 16 gb modules. When we see issues like this it is usually the memory module you are trying to install. Many people buy performance memory like Ripjaws or Vengeance but HP notebooks require stock plain vanilla OEM memory like Crucial or Hynix or Samsung. The amazon house brand Timetec is Hynix stock memory for example and is usually sold at a favorable price. What 16 gb module have you installed?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->