Urgent: HP 700 Rechargeable Multi Pen Not Working / Invalid Serial Number (Need Quick Resolution)

[creeve7]

Hello,

I’m reaching out regarding an issue with my recent HP purchase and I would greatly appreciate your assistance in resolving it as quickly as possible.

What I was doing & what I experienced:

• I recently bought an HP OmniBook X Flip 14-inch 2-in-1 Laptop (14-fk0000, AK5G2AV), along with a HP 700 Rechargeable Multi Pen recommended by the HP Store.

• I charged the pen for the required 75 minutes before use. After this, I noticed no LED indicator on the pen. I tried turning it on manually and swapped cables several times, but the pen never powered on and wasn’t detected by my laptop.

Steps to recreate:

1. Charged the pen for 75 minutes as per instructions.

2. Attempted to turn the pen on by pressing the button and testing multiple cables.

3. Checked the serial number, which does not exist in HP’s system (Switzerland).

Error details:

• No LED light on the pen.

• Pen not detected by PC.

Recent software/driver changes:

• No recent software or driver changes. (i just bought this week)

Internet connection:

• I am using a stable Wi-Fi connection.

Important context:

• My order was delivered on Friday, and since I tried troubleshooting after 6 PM, HP support was closed and won’t be available until Monday.

• I specifically purchased this laptop with the pen for my class on Monday, where I need the pen to take notes.

Given the urgency, I’m hoping for a quick resolution, as I absolutely need the pen for Monday. Could you please advise on the next steps or let me know if this is a defect?

Thank you for your prompt attention to this matter.

[Kuroi_Kenshi]

Hi @creeve7,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP 700 Rechargeable Multi Pen isn’t powering on, shows no LED, isn’t detected by your HP OmniBook X Flip, and the serial number isn’t recognized. Let’s go through some urgent troubleshooting steps to isolate the problem.

1. Verify the Pen and Charging

Make sure you are using the original cable and adapter that came with the pen.

Try charging the pen in a different USB port or adapter to rule out a power issue.

Check that the charging cable is fully functional (test with another device if possible).

Allow the pen to charge for at least 90 minutes, as sometimes initial charging can take longer.

2. Perform a Hard Reset

Some HP pens have a hidden reset:

Press and hold the power button for 10–15 seconds.

Release and then press the button once to see if the LED turns on.

3. Test on Another Device

If available, try connecting the pen to another HP device that supports the HP 700 Multi Pen.

This helps verify whether the pen itself is defective.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[creeve7]

Hello,

Thank you for your reply and the detailed troubleshooting steps.
Unfortunately, none of them worked—the pen appears to be completely dead since the beggining.

Here is what I have already done:

• Verified the pen and charging setup with multiple cables and adapters

• Performed the hard reset (holding the button 10–15 seconds)

• Allowed more than 90 minutes of charging

• Tried different USB ports and another compatible device

Despite all of this, there is still no LED light and the pen is not detected.

I have also tried to reach HP Support Switzerland repeatedly from Monday through Thursday. I called every listed number (store, order help, technical help) and each time I was kept on hold for 20–30 minutes without ever speaking to an agent.

Because I am approaching the 7-day return window, I urgently need either a replacement pen or a refund.

Please advise how I can have this processed immediately so I do not lose my right to a timely refund or exchange due to the lack of response from HP support.

Thank you for your understanding and for escalating this matter.

Best regards,

[Kuroi_Kenshi]

Hi @creeve7,

Welcome to the HP Support Community! 

We're here to help you!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,