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‎06-07-2018 06:05 AM

HP Recommended
Product: HP Spectre Laptop 13-af0xx
Operating System: Microsoft Windows 10 (64-bit)

I have connected an external monitor to my laptop, via the adapter that is provided for HDMI to USB c by Hp, the Usb ports both of them automatically get disconnected and re connected suddenly many a times, How do I solve this problem?

5 people had the same question
7 REPLIES 7

‎06-07-2018 06:44 AM

HP Recommended

That sunds like either a driver or an operating system issue.

 

Did this start happening after the update to Windows 10 version 1803?

 

Your post is quite difficult to understand the way it is written.  Can you break your thoughts into seperate sentences?


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‎06-07-2018 06:57 AM

HP Recommended
Sure. So I have an external monitor connected to my laptop as a secondary screen. It is connected using a HDMI cable, that runs through HDMI to USB c converter, as the spectre only has USB c ports.
The issue is: the USB c ports on my laptop suddenly get disconnected this dosconnecting the secondary monitor and my hard disk and then get connected by them self again. It’s like the laptop suddenly fails to recognise the USB port c devices and then recognised them again. It’s an on and off thing with the USB c port recognition. And my laptop is only a month old
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‎06-07-2018 07:00 AM

HP Recommended

That is much better. Thanks.

 

Can you provide an answer to my question in my previous post?


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‎06-07-2018 07:01 AM

HP Recommended
Sure. This is not cause of the update. It just started happening this afternoon and hasn’t happened before.
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‎06-07-2018 07:03 AM

HP Recommended
Do you think this is a hardware problem or just a matter of changing a few settings? Had a Mac before this so Kinda new in the windows space!
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‎06-07-2018 07:03 AM

HP Recommended

Why are you not using the HDMi cable directly?

 

Connect the HDMI display to the HDMI port on the ultrabook by use of the cable.

 

 


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‎06-07-2018 07:04 AM

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Cause the spectre doesn’t have a HDMI slot, it’s only USB c ports
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