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‎03-19-2021 12:46 PM

HP Recommended
Product: HP PAVILION 15-eg0011ns
Operating System: Microsoft Windows 10 (64-bit)

Hello!I am experiencing some problems with my laptop HP PAVILION 15-eg0011ns .

I wanna deactivate usb Powering when I shut down my laptop,but there is no way I can do it.

I´ve checked in Device Manager and in Usb Hub ,everything is ok,the tab "Allow the computer to turn off this device to save power" is checked.If I uncheck it,nothing happens.

Please, i need help,the external Usb Hub stays on and consumes power,I need a solution.

The Windows 10 Home was just activated,driveres are all up to date and all software,I bought the laptop yesterday(03.18.2021)

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2021 10:51 AM

HP Recommended

@Tony555777

 

I reviewed your post and I understand that you want to turn off the USB ports when you shut down the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you boot to BIOS by tapping the F10 on the restart and then look for the USB “Configuration" disable "USB charging". This should disable USB charging when the notebook is turned off.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-22-2021 10:51 AM

HP Recommended

@Tony555777

 

I reviewed your post and I understand that you want to turn off the USB ports when you shut down the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you boot to BIOS by tapping the F10 on the restart and then look for the USB “Configuration" disable "USB charging". This should disable USB charging when the notebook is turned off.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎03-23-2021 06:56 AM

HP Recommended

Yes! I did that yesterday,but thanks anyway Thank you very much,that is the correct solution,God bless

Was this reply helpful? Yes No

‎03-23-2021 06:59 AM

HP Recommended

@Tony555777

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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