VI04 Battery management board

[4LEKS1]

Okay My laptops battery (VI04) battery died, and I can't get original parts from literaly anywhere. and this is how the hp support is like 🙂

that picture tells my problem. I don't want to use cheapo chinese knock off batteries that lasts few minutes and the catches on fire... Or do I need to get the battery management system from some dark net store 😕

We should have our own right to repair our own devices...

[A4Apollo]

Hi! @4LEKS1, Thanks for stopping by the HP Support Forums!

I understand you have battery issues with your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

Please share the product number of your PC to assist you better.

I'm sorry for the inconvenience caused to you.

As you mentioned the battery on your laptop has failed and you are unable to find the part anywhere.

Before replacing the battery on your laptop try few steps recommended below.

Check if the pin inside the DC or charging port is bent or broken.

Also, You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

If the issue persists try updating other drivers on your PC using HP support assistant.

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps. It is a hardware issue with the battery please replace the battery with the below-listed part number.

756745-001    SPS-BATT 4C 48WHr 3.2AH LI VI0

You can purchase the part from HP parts store using this link: https://hp.care/2KGTpGX

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[4LEKS1]

Hmmm... I have some knowledge about electronics, and if my laptops battery makes hissing sound, and there comes smoke out of it, and then it wont charge and says blown fuse, then usually the problem is not in the charger. But yes I have tried with other charger, tried uninstalling the driver (computer just turns of and then I had to power it back on and still not charging (blown fude MIGHT be the issue)) 85e + shipping (10€) douples my computers value so I still want to try fixing the board first and if really needed, buy the new battery. 

here is a picture adter changin the cells inside the battery, it says that all cells are at 3.673v and that is correct, but it wont charge, wont turn the laptop on and says: blown fuse and calibration needed (and that was after replacing the fuse).

So I still guess that the problem is blown track on the pcb, and to fix this, I need to know where the tracks on the pcb lead. and for that I need wiring diagram, so can you please give me one for this battery?

[A4Apollo]

@4LEKS1, Thanks for your quick response and time again.

You did a Marvelous job by trying the steps recommended previously.

Also, I'm glad to know you tried the steps on your own.

As you mentioned you need to know the tracks on the PCB board.

We don't have the part number for the PCB leads, it could be an issue with battery connector on the system board which could have gone faulty.

Please replace the PCB on your PC to get the battery charging issue to be fixed. Please share the product number of your PC to share you the part number for the system board.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[4LEKS1]

The product number is in the picture I'm sorry that it is not in english but it's in the place where it says "tuotetunnus". But the computer charges my friends laptops (same VI04) battery, and it can use it too, so I asume that there is no problems in the computers motherboard.

Here is picture from the battery management system (and some debugging wires), Will those codes tell you anything?

and in the hp battery test software it said "state: 43D0" I could not find anything from google, do you also have some manual that will tell about those error codes? 

thank you.

[4LEKS1]

I discovered burned component on the board. I guess that it was the component making the hissing sound. I guess that it is current sense resistor, but I'm not sure do you know what it is?

thank you!

[A4Apollo]

@4LEKS1, Thanks for your response and time again.

I appriciate your efforts for sharing the details.

I'm not aware of this part however if you can share the product number of your PC. We can check it in the user guide if this part is available.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[4LEKS1]

The product number is L5Y63EA#UUW

[A4Apollo]

@4LEKS1, Thanks for your response again.

Thanks for sharing the product details.

I was not able to narrow down the exact part on your PC.

However, I think it could be the battery board.

Refer the laptop user guide for more information. Link: http://h10032.www1.hp.com/ctg/Manual/c04511833

Note: Refer page 65 for more information.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[4LEKS1]

Hmm this feels like speaking with bot... I have said multiple times that the problem is in the board INSIDE the BATTERY, not in the computers mainboard... If you hqve datasheet for it so I can use openboardview to fix it. I'm really disapointed about hp, before the quality was pretty good, and there was even some info available. Nowadays, you say that batterymanagement board had died and I wanted to fix it myself with info about how its made, and I get "have you tried different charger" 😅 guess this is my last hp soy experience 🙂