Victus 15 Random USB Disconnections (including Bluetooth Adapter)

[BuggyLeon]

Hi everyone,

I’ve been dealing with an ongoing issue on my Victus 15 and could really use some help or insight from you guys.

The Problem

• My USB devices (mouse, keyboard, etc.) randomly disconnect and reconnect during use.

• It happens on all USB ports (including Bluetooth), regardless of the device connected.

• The disconnections are sporadic and don’t seem tied to specific activity — sometimes idle, sometimes during use.

What I’ve Tried So Far

Power Settings:

• Turned off USB Root Hub and Bluetooth Adapter power saving in Device Manager.

• Disabled Fast Startup from the Power Options.

• Currently using the Balanced power plan (it's the only one available in my system).

Drivers and System Updates:

• Updated all chipset and USB-related drivers

• Reinstalled USB controllers from Device Manager.

• Updated BIOS to the latest available version from HP Website.

• Checked for and installed the latest Windows updates.

Hardware & Peripheral Checks:

• Disabled the MediaTek Bluetooth Adapter to rule out Bluetooth interference — USB disconnections still happen.

• Verified devices are functioning correctly on other machines.

BIOS Settings:

• Checked HP BIOS and confirmed Battery Adaptive Optimizer is enabled.

• No specific USB-related settings found in BIOS that seem to influence this.

Despite all these steps, the USB issue persists. Has anyone experienced this before? Could this point to a deeper issue like a faulty USB controller or even a motherboard-level failure?

Any advice or direction would be super appreciated. Thanks in advance!

[VikramTheGreat · Accepted solution]

HI @BuggyLeon,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the USB ports. Sorry to hear about the issue, and thank you for letting me know about the steps you have tried.

In this situation, I would request you to try and run a Hardware diagnostics on the PC and let me know the results so we can find if it's a hardware or software issue.

Extensive Test - 

1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[BuggyLeon]

Hi @VikramTheGreat,

Thank you for your assistance!

I’ve followed your instructions and ran the Extensive Test using the HP PC Hardware Diagnostics (UEFI). All tests passed successfully, and no hardware issues were found.

What should I try next to troubleshoot the USB port issue? I’d appreciate any further suggestions.

Thanks again and looking forward to your guidance.

[VikramTheGreat]

Hi @BuggyLeon,

Thank you for letting me know about the steps you tried, and happy to know that the Hardware components are working fine. 

Please try a BIOS Restore first on the Pc and check if the device responds or not, and after a few hours, try to update the BIOS to F.24 Rev.A.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

Update the BIOS after the restore HP BIOS Page.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[BuggyLeon]

Hi again @VikramTheGreat,

Thanks again for your continued support.

I’ve successfully performed the BIOS Restore as instructed. However, when I checked the HP BIOS page afterward, it seems that only version F.23 Rev.A is available for my device. I couldn’t find the F.24 Rev.A update you mentioned.

Am I possibly missing something, or is F.24 not yet available for my specific model?

Looking forward to your advice. Thanks once again for the assistance!

[VikramTheGreat]

Hi @BuggyLeon,

Thank you for getting back and letting me know. It looks like it might be removed or a new version might be released soon, I would request you to try and update the F.23 Rev.A and request you to keep the device on observation and let me know.

 I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[BuggyLeon]

Hi Vikram,

Thanks for the follow-up.

I went ahead and reinstalled the F.23 Rev.A BIOS, even though it was already the version I had installed. After monitoring the system for hours, the USB issue still persists.

Please let me know what steps I should try next. I appreciate your continued assistance.

[Garp_senchau]

@BuggyLeon, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @VikramTheGreat is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Check for USB Errors in Event Viewer

Right-click the Start button > Event Viewer

Go to Windows Logs > System

Look for any USB errors or warnings at the times when devices disconnect

Remove Old/Hidden USB Devices

Open Device Manager

Click View > "Show hidden devices"

Expand Universal Serial Bus controllers

Right-click and uninstall any greyed-out or duplicate USB entries

Restart your laptop

Run HP Performance Tune-up

Open HP Support Assistant

Run the Performance Tune-up Check under Troubleshooting

Enable High Performance Power Plan

Sometimes “Balanced” mode still limits power to USB ports.

Go to Control Panel > Power Options, then select High Performance

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[BuggyLeon]

Hi @Garp_Senchau,

Apologies for the late reply and thank you so much for stepping in to help!

I’ve attached the link for the Event Viewer file with logs related to USB events for the last 7 days for your review.
https://www.mediafire.com/file/kl0v50fa3ao5ddr/USB_Problem.evtx/file

Here’s what I’ve done so far:

• Removed all greyed-out and duplicate USB entries from Device Manager as instructed.

• Ran the HP Performance Tune-up using HP Support Assistant.
  
  

As for the High Performance power plan — as I mentioned in my earlier post, my system only shows the Balanced mode and doesn’t provide an option to switch to High Performance. Could you guide me on how to enable it?

Thanks again for your support, and I’m looking forward to your advice!

Best regards,
@BuggyLeon

[BuggyLeon]

Hi again @Garp_Senchau,

Just wanted to add a quick observation from the Event Viewer logs I attached earlier:

It seems that whenever the USB disconnection issue occurs, the only related entries that show up are BTHUSB events — nothing directly referencing standard USB controllers or ports.

Please let me know if this aligns with anything you've seen before or if there’s a specific way to further diagnose related issues.

Appreciate your help as always!

Best regards,
@BuggyLeon