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‎03-07-2025 09:58 AM

HP Recommended

Hello @Garp_senchau,

 

I checked my laptop's BIOS and there is an option for "USB Charging". However, in the description it says "allow the system to charge the USB device such as mobile phone in S4 (hibernation) or S5 (off) state." 

So it doesn't prevent the laptop getting charged from the USB-C port. Anyway, I tried with setting this option disabled but it doesn't help to fix my problem either.

There is no other option about USB charging in the BIOS as well.

Could you please suggest me any other option if available?

 

Thanks.

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‎03-12-2025 06:29 AM - edited ‎03-12-2025 06:29 AM

HP Recommended

@VictusUser000,

 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for further assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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