Victus Gaming Laptop 15 Motherbored suddenly doesnt work

[hayder212121]

I am extremely disappointed with the performance and reliability of my HP Victus Gaming Laptop 15. Just three months after purchase in September 2023, it began shutting down randomly. At first, the issue was occasional, but it became more frequent over time until, by September 2024, the laptop completely stopped functioning. Now, when I press the power button, it only lights up for two seconds before shutting off again the fans do not even start.

I have taken it to three separate repair shops, and each has confirmed that part of the motherboard is not receiving voltage and that this is a board-level defect. I find it unacceptable that a powerful laptop of this cost and brand reputation would fail so quickly and cannot be repaired by standard service providers. Although my warranty has expired, I strongly request HP’s support in addressing this issue, as it reflects a clear hardware failure well below reasonable expectations for product durability.

After researching this issue online, I discovered that many other customers have reported the exact same problems with this model only a short time after purchase. This shows that the defect is not an isolated case but a widespread and serious issue. For this reason, I believe HP should treat this matter with urgency, as it points to a potential product flaw that warrants further investigation and possibly a recall. I therefore request that HP provide me with a replacement or a proper repair solution, as it is unacceptable for a device of this quality to fail so soon after purchase.

[Hawks_Eye]

Hi @hayder212121 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[hayder212121]

Dear HP Support,

I am extremely disappointed with your last response. I made it very clear in my original message that my warranty has already expired. Simply directing me to follow the warranty support process shows that my concerns were not read or taken seriously.

This is not a routine service request. The issue with my HP Victus 15 Gaming Laptop is a serious motherboard failure that occurred barely a year after purchase. Multiple repair shops have confirmed this is a board-level defect, and I have also found many other HP customers reporting the same failure online. That makes this a product quality issue, not normal wear and tear.

I am not asking for generic warranty support. I am requesting that HP:

1. Escalate this case to a higher level of support or management,

2. Acknowledge this issue as a potential widespread defect, and

3. Offer a goodwill repair, replacement, or substantial discount on a working unit.

It is unacceptable for a premium gaming laptop to fail this quickly, especially due to a defect that appears to be common among owners of this model. If HP chooses not to address this matter, it only reinforces that the company is unwilling to stand behind the quality of its products.

I expect this case to be escalated and handled properly — not brushed off with a generic, copy-pasted warranty link.

Sincerely,
Hayer al-shammari

[Garp_senchau]

Hi @hayder212121, 

Thank you for your response

Thank you for your patience, and I’m truly sorry to hear about the issues you’ve been facing with your HP Victus 15. I understand your frustration, and it’s clear that this is not the experience you expected when purchasing a premium gaming laptop.

Based on the information you’ve provided, it seems that this is a serious hardware issue.While I understand that your warranty has expired, I would strongly recommend reaching out to an authorized service center for a comprehensive diagnosis. They will be best positioned to assess the situation and determine the next steps, whether that be a repair, replacement, or another solution.

Regards,