WHY ARE YOUR LAPTOPS SO **bleep**!!!?

[yort45]

Why are your laptops so **bleep**!? I am switching from Apple that Ive been with for ten+ years to Windows (for work) and I made a huge mistake by choosing your product. Not 3 hours into my laptop being turned on for THE FIRST TIME and the trackpad doesn't just stop working, a chip or the battery under the trackpad burns up and boils the top of the trackpad. I thought my laptop was going to catch fire like your crappy laptops did in 2017 and 2019. I was concerned for my families safety! ON TOP OF THIS STUNNING EVENT---not were surprised by this---but the support and customer assistance I needed after the sale to fix the issue/replace the unit/ return the unit is NONEXISTENT. Ive had at least 5 different ticket numbers at this point with your people. THIS IS INSANE. I want nothing to do with any of your products EVER again.

[Dragon-Fur]

@yort45 

I am sorry that happened.

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[asmita6658]

Hi @yort45

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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[yort45]

Your private message did nothing but ask me to call in a DIFFERENT number and be on hold for more than and hour and 20 minutes. What a sad company that cant serve a customers need.