Waiting for HP sales,return, exchange, Envy 17 came 5 -15-20, Over 1 hour 30 mins! UGH

[RadiantlinEnvy1]

Waiting for a live HP sales rep for exchange or return, over 1 hour and 30 mins, Monday 10 am HWT,  UGH!  Why is this taking forever, Never had this headache before. 

[banhien]

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@RadiantlinEnvy1 wrote:
... Why is this taking forever, Never had this headache before. 

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@RadiantlinEnvy1 

Do you know what is going on right now  ?

Please wait

Regards.

[RadiantlinEnvy1]

Going on 3 hours, "extended wait"..

[RadiantlinEnvy1]

Not the first or last in long line of those in "extended wait", yes in lockdown, but this is just not acceptable.

[RadiantlinEnvy1]

3 HOURS, REPEAT 3 HOURS on "Extended Wait", & hp customer Hanged up, UGH .  no product support, here. 

[RadiantlinEnvy1]

3 hours on phone, now they just Hang up, no answer, no HP customer support 3 hours, not what I expected. looking at their smiling faces on website.

[RadiantlinEnvy1]

Back to chat, on line for support, they told me to call, but now back to ask for help

[Riddle_Decipher]

@RadiantlinEnvy1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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