Warped casing on Envy-13

[AFrank3]

Hello,

I recently noticed while in class that the casing for my laptop is slightly warped.  It does not sit flush on a table. Additionally, when the laptop is closed there is a gap on the left-hand sign. When I make it flush or level with the other side it springs back up.

I have only had the laptop for 4 months. I have never dropped it.  I transport it in a computer sleeve.  Why is this happening? and how do I solve it? I paid too much money to have a wobbly laptop.

Thank you!

[Kumar0307]

Hi @AFrank3

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.