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HP Notebook - 14 - dk0028wm
Microsoft Windows 10 (64-bit)

So I filed a warranty dispute for my HP laptop because it says it was out of warranty in July of 2020... but I bought the laptop on January 23rd, 2020... so I should still be in warranty. I do not have the receipt because I bought the laptop in January at Walmart. When I first submitted the warranty dispute, I just took a photo of the box, but then I resubmitted the dispute with the original case number and added a photo of the transaction from my bank account. Is that enough for proof of purchase? Like I said, I also still have the box.

 

The reason I need the warranty is because the left clicker key on my laptop is out of place and I wanted to get it fixed. I was going to take it to an HP Authorized Service Center near me, but obviously I need the warranty fixed to do so.

 

So, does anybody have any idea how long the process takes? It said I should receive a reply in one business day, but it has been three business days. Anything else I need for proof of purchase? 

 

Thank you!

1 ACCEPTED SOLUTION

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@CC2501
Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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@CC2501
Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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They actually just updated the warranty today! Thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.