Warranty Registration

[Doc1125]

Hello, I've recently purchased an HP OmniBook 7 from HPs site. For some reason i cannot register it for warranty.

i enter United States and serial number VNY******* and get this message.

One or more of the following pieces of information you submitted is incorrect. Please review this information and correct any errors. Serial number in bios is correct. Question is could this be a refurbished or what? I have tried to register this for several days. Starting to wonder about the product.

[VikramTheGreat · Accepted solution]

Hi @Doc1125,

Welcome to the HP Support Community.
 

Thank you for reaching out, and I completely understand why this would be concerning, especially with a brand-new HP OmniBook purchased directly from HP. Please rest assured, this does not mean your device is refurbished or inauthentic.

What to do next (important)

HP can manually validate and activate the warranty, but this requires your original purchase invoice.

Please follow these steps:

1. Locate your original invoice/order confirmation from HP (PDF or screenshot is fine)
   • Must clearly show:
     • Purchase date
     • Product name (HP OmniBook 7)
     • Serial number or order number
2. Upload the invoice using HP’s warranty validation link:
   • https://support.hp.com/us-en/warranty-result
3. Submit the form and wait for validation

Timeline

• Warranty activation typically completes in 5–7 business days
• Weekends and public holidays are not included
• Once validated, your serial number will register normally and reflect the correct warranty period
   

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also, please refer to this link to check the warranty status

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support