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‎05-29-2025 07:04 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V7AV)
Operating System: Microsoft Windows 11

I send in my device for warranty repairs, but when i received it back, the issue (the screen casing coming apart at the hinge) is, disappointingly, clearly still there. I reached out to the Support via Mail last week but have not heard back. What are my next steps?

1 REPLY 1

‎05-31-2025 05:38 AM

HP Recommended

Hi @Slaygra,

Welcome to the HP support community.

Sorry to hear about the issue. Could you please share the case  number used for repair or CSO details to check, and get more help
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

I'm an HP Employee.


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