Warranty claim for charging port

[Arkan0909]

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Dear HP Support Team,

I recently submitted my HP Victus laptop for repair under warranty due to a burned charging port. The service center informed me the issue is not covered under warranty and quoted ₹7000 for repair.

I want to clarify that I have used only the original HP charger, and the laptop has not been physically damaged or exposed to moisture. This issue seems to be a hardware defect or a power-related issue that occurred during normal use.

I kindly request a reconsideration of the warranty status or at least a goodwill repair, as the device is still under warranty and has been well maintained.

Looking forward to your kind assistance.

Regards,
Mohd Arkan
Edited

[Max3Aj]

@Arkan0909, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Upon checking the details, we see that you are already in touch with the relevant regional support team. 
And, we see that you had agreed for the quotation. 

Unfortunately, the said issue is not covered under warranty. Any part replacement and service will be chargeable. 

The concerned team has emailed you, we suggest you please reply back to the email.  
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support