Warranty dispute case closed without an answer and further attempts to dispute are ignored

[NeetieM]

Hi

I have a Chromebook that was a gift to both myself and my partner from his son. The device was bought for us on 8th August 2019 and I have the Amazon purchase information to support this. Since the beginning of March the device has failed to charge or start up. I investigated the warranty and was amazed to find out that HP has deemed it to have expired even before we got it!

I started a dispute sending in the proof of purchase. After a few days we received an email telling us that the case had been closed with no resolution and absolutely no other contact at all from HP. I have tried to reopen a dispute however all my attempts to get a response have been ignored.

I am currently sitting with a totally useless Chromebook which is according to HP out of warranty with not much hope of getting it fixed without having to pay for it even though we have to date, only owned it for 10 months. 

Can anyone make any suggestions on how to get HP respond to my warranty dispute with an actual answer so I can get the Chromebook fixed?!

Many thanks

[Kumar0307]

Hi @NeetieM

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.