• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-20-2021 01:15 PM

HP Recommended
Product: Chromebook

I bought two Chromebooks in late Mar or early April 2020 when schools closed.  Less than 1 year later, one of them will not power on. I tried the other adapter. I also used this adapter on the working one.  The Chromebook is dead.  When I meter the S/N in the warranty section, it shows the warranty expired at least 4 month PRIOR to me purchasing it.  Is there anything I can do?  What is the expected life?  Should I expect the other Chromebook to die soon, too? 

Tags (1)
1 REPLY 1

‎02-20-2021 01:24 PM

HP Recommended

as long as you have the proof of purchase and registered the ChromeBook, the standard factory warranty of one year should still be valid.

 

Follow the instructions in the HP document at the link below this lime to dispute the warranty date. HP is aware that this does happen.

https://support.hp.com/gb-en/document/c05084516


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.