Warranty on Laptop bought from flipkart

[anandverma458]

I bought an HP 15-BA021AX laptop from Flipkart, on which I installed Windows after receiving the product. After sometime I noticed that both the touchpad buttons needed a great amount of pressure so as to register the press on them, causing a lot of problems while dragging and while playing games. I called the local HP Service Center, and they refused to accept my laptop's warranty, saying that because it was bought online, they cannot accept its warranty. Kindly help me. Thanks.

[Riddle_Decipher]

@anandverma458

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you want to get the touchpad buttons either repaired or replaced under HP Warranty,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you relocate from one country to another after purchasing the laptop? (If yes, that's probably why they denied service as you need to have it repaired within the same country you purchased the product from).

That said, as long as you have the 1yr factory warranty from HP, the services should be free of charge,

While you respond to that, here's something you can do, to fix the touchpad issues: Click here

Keep me posted for further assistance 😉

[anandverma458]

No, I did not relocate from one country to another. That means I would have to go to the local HP service centre, show them my invoice, and then get it repaired,right?

[Riddle_Decipher]

@anandverma458

Thank you for responding,

It's great to have you back 😉

You could resolve the issue using the link I had shared earlier, If you missed it, here's the link (again): Click here

That said, you can simply give them a call and they should be able to help:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. 

[anandverma458]

I just contacted HP World by visiting them and they said that no HP service centre is available at my location 🙁. Should I try the HP technician visit service?

[Jeet_singh]

Hi @anandverma458,

Thank you for replying,

I understand you are still having issues with the warranty on your HP laptop, Don't worry I'll go ahead and help you with this,

Could you let me know which country do you reside in and was the Unit purchased from the same country?

Please reply back to this post with the details, so that I can go ahead and assist you further.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

[anandverma458]

I reside in India, and I bought the laptop from flipkart.com in India only.

[A4Apollo]

Hi! @anandverma458, I am the MrRobot. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

As you mentioned you bought the laptop from online.

I would suggest you contact HP phone support and get the laptop replaced or serviced.

Link to contact HP.

Hope this helps!

Take Care! 🙂

[adamhanson5]

If your having some issue regarding what you purchased and the warranty is not reliable, you may contact Flipkart Customer Care. They will help and assist you with your issue.