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‎07-02-2019 04:15 PM

HP Recommended
Product: Envy 13m-ag0001dx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought the refurbished HP Envy 13 and the information on the back cover says that the warranty should be active. However, the HP Support says that the warranty has expired long before I even bought the laptop. Dispute page won't work as is won't suggest the dispute option. I see that there are such cases and will need help. I filed the claim in the system but it has yet moved further. Thank you very much for helping in advance!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2019 04:21 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


 

 

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎07-02-2019 04:21 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


 

 

I work on behalf of HP
Was this reply helpful? Yes No
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