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‎10-21-2019 02:45 PM

HP Recommended
Product: Pavilion 15-AU003TX
Operating System: Microsoft Windows 10 (64-bit)

The battery of my out of warranty laptop is dead and I want to get it replaced with genuine hp battery BP02XL. But the hp service centre (Guwahati, India) guy is only giving 90days warranty, which I believeis very less. Can anyone ascertain what is the actual warranty period for genuine HP internal 'XL' batteries (in India)?

2 REPLIES 2

‎10-21-2019 03:15 PM

HP Recommended

@SaquibMazhar 

 

Normally 1 year for a brand new genuine battery. In some countries, the laws say 2 years. I don't know the laws in India and the original of the battery therefore I can't say much.

 

Regards.

BH
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‎10-24-2019 02:27 AM - edited ‎10-24-2019 02:29 AM

HP Recommended

@Banhien

Thanks for taking time to write. I was able to reach a brand representative directly on HP toll free helpline and came to know that, unfortunately HP India only provides 6 months warranty for the battery. Which is quite strange. I still don't rely on his response completely as he was just a customer care executive and not some brand expert.

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