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‎03-30-2023 09:29 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)

I submitted a warranty dispute and got an email saying that my warranty status has been verified and our records have been updated, but when I check in dashboard it is still expired. I did this for 2 times and it is still the same. I've tried to call customer service, everytime it automatically hang up after I said my problem about warranty, and I never receive a human call back. Can anyone help me with this? Thanks. 

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‎03-31-2023 10:27 AM

HP Recommended

As long as you have that email your warranty status should be no issue. Print and save it.

 

I can ask a Mod if he or she can help you make contact to help resolve this issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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3 REPLIES 3

‎03-31-2023 10:27 AM

HP Recommended

As long as you have that email your warranty status should be no issue. Print and save it.

 

I can ask a Mod if he or she can help you make contact to help resolve this issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



3 people found this reply helpful
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‎04-01-2023 09:00 AM

HP Recommended

Hi @jj537,

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message works, Click Here to learn about it.

 

Take care and have a nice day.

Rainbow23 - HP Support.
1 person found this reply helpful
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‎04-01-2023 02:38 PM

HP Recommended

 Moderator@MayS 

 

Thanks!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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