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- Was just using the laptop and suddenly is stop responding, s...

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10-08-2024
07:30 AM
- last edited on
10-08-2024
11:29 AM
by
SNicollas
My laptop stop working suddenly whist I am preparing for an assignment to be submitted in a few hours today.
The screen is black, I can hear sound from the mechanism inside and the on light is on but it will not switch off.
The battery light is on as it’s plugged in.
I don’t know what to do as I need to get it started and to recover my assignment so that I am able to complete it for submission today.
10-10-2024 11:09 AM
Hi @Enece77
Welcome to the HP support community.
I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
It sounds like your laptop is unresponsive, but there are a few steps you can try to revive it:
Force Restart: Press and hold the power button for about 10-15 seconds until the laptop turns off. Wait a moment, then turn it back on.
Check External Devices: Disconnect any external devices (USB drives, printers, etc.) that might be causing conflicts, then try to power it on again.
Perform a Hard Reset:
- Unplug the power adapter and remove the battery (if removable).
- Press and hold the power button for 15 seconds.
- Reconnect the battery and power adapter, then try to turn it on.
If the issue is not resolved try bios recovery.
Use a key combination:
Turn off the computer, connect the AC adapter, and then press and hold Windows + b while simultaneously pressing the power button. After a couple of seconds, release the power button but continue holding Windows + b.
If the BIOS Update screen doesn't appear, try pressing Windows + v instead.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee