• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-23-2022 02:33 AM

HP Recommended
Product: HP Notebook - 14-cf1502sa
Operating System: Microsoft Windows 11

I have an HP Notebook 14CF1502SA and since the recent windows 11 update my webcam hasn't worked.  I have uninstalled the webcam and restarted the computer to redetect the webcam which was successful. I have run the diagnostic which confirmed the webcam is good so the only conclusion I can come to is a driver fault.  I do ai test/replace/find a working driver?

 

Category:
19 REPLIES 19

‎10-23-2022 05:24 AM

HP Recommended

Hello @Neil19581 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Biometric Devices>

- Expand <Cameras>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ?

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎10-23-2022 05:44 AM

HP Recommended

Thank you....

Neil19581_0-1666524929946.png

Neil19581_2-1666525026015.png

Neil19581_3-1666525090501.png

Neil19581_5-1666525215431.png

 

Neil19581_7-1666525356161.png

I don't have 'other devices' in the tree

 

Was this reply helpful? Yes No

‎10-23-2022 05:52 AM

HP Recommended

Hello @Neil19581 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.71 Rev.43.9 MBAug 15, 2022Download

Fixes
- Provides the updated driver.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

If an error occurs continue with the next driver

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S17.1 MBSep 6, 2021Download

 

(6) Reboot Windows

(7) Test your <webcam>

(8) Please report your results

Was this reply helpful? Yes No

‎10-23-2022 06:34 AM

HP Recommended

Thank you but no success 😞 

Was this reply helpful? Yes No

‎10-23-2022 07:00 AM

HP Recommended

Hello @Neil19581 

 

(1) Please send the IDs

 

ub6424_0-1666529881305.png

 

- Double click Device "HP TrueVision HD Camera"
- Click tab [Details]
- Choose [Hardware Ids] copy/paste values
- Choose [Compatible Ids] copy/paste values

 

(2) Please report your results

 

Kind regards

Was this reply helpful? Yes No

‎10-23-2022 07:15 AM

HP Recommended

Hi,

Hardware Ids

USB\VID_0408&PID_5365&REV_0002&MI_00

USB\VID_0408&PID_5365&MI_00

Compatible Ids

Neil19581_0-1666530909746.png

Regards

Was this reply helpful? Yes No

‎10-23-2022 07:29 AM

HP Recommended

Hello @Neil19581 

 

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

 

Please report your results

Was this reply helpful? Yes No

‎10-23-2022 07:36 AM

HP Recommended

Hi,

Neil19581_0-1666532156432.png

Thank you

Was this reply helpful? Yes No

‎10-23-2022 07:54 AM

HP Recommended

Hello @Neil19581 

 

(1) HP warranty valid -> Contact HP Support for service repair / analysis / driver update

 

(2) HP warranty expired:

 

You are on an uncertain path with Windows 11 ...

 

Recommendation and solution

You should downgrade to Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no drivers available.

 

(1) Make backup copies of the most important personal files and data to external <USB hard drive>.

 

(2) Downgrade

Please read and follow the guide carefully !

Downgrade from Windows 11 to Windows 10

See Section <How to downgrade Windows 11 to Windows 10 after 10 days>

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.