-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: What RAM Chip is compatible with my computer?

Create an account on the HP Community to personalize your profile and ask a question
04-09-2017 02:24 PM
Hello,
My computer model number is E9Z18AV. I would like to find out what RAM Chips are compatible with my computer. I have an extra 4GB 2Rx8 PC3-10600S-9-10-F2 Chip. One source said this was another said it was not. I could not find this on the HP website.
Thanks in advanced,
josht1
Solved! Go to Solution.
Accepted Solutions
04-09-2017 02:44 PM
This is the specified memory from the Manual:
Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module 691739-001 4 GB memory module 691740-001
This is what the 4 gig memory module looks like:
The memory you have is PC3-10600....that is sometimes called DDR3-1333 and it is a 1.5 volt module.
What you need is called DDR3L-1600. That is 1.35 volt memory so the module you have is slower and does not use the same voltage as the correct modules. The memory you have (4 gig module described in your post) should not be installed in your laptop.
If this is "the Answer" please click "Accept as Solution" to help others find it.
04-09-2017 02:44 PM
This is the specified memory from the Manual:
Memory modules (2, PC3L, 12800, 1600-MHz): 2 GB memory module 691739-001 4 GB memory module 691740-001
This is what the 4 gig memory module looks like:
The memory you have is PC3-10600....that is sometimes called DDR3-1333 and it is a 1.5 volt module.
What you need is called DDR3L-1600. That is 1.35 volt memory so the module you have is slower and does not use the same voltage as the correct modules. The memory you have (4 gig module described in your post) should not be installed in your laptop.
If this is "the Answer" please click "Accept as Solution" to help others find it.