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‎10-10-2020 02:44 PM

HP Recommended
Product: OMEN by HP - 17-an120nr
Operating System: Microsoft Windows 10 (32-bit)

My Laptop Battery Died, and I ordered a replacement. But the replacement won't Charge. I ran HP Diagnostics using f2 and received the failure ID RSMV7T-96EA8U-MFPW3G-C68J03 for product ID 3WE38UA#ABA. What does this exactly mean, and what do I need to do to resolve it and allow my battery to charge?

1 REPLY 1

‎10-10-2020 04:07 PM

HP Recommended

@Happy_Boi-69 

 

It means you have a bad replacement battery.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RSMV7T-96EA8U-MFPW3G-C68J03OKxxxxx10/10/20619PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1 Blow Fuse

 

Any other details that might be hidden within the code are only available to HP Support.

 

Unfortunately, you'll need a new battery.

 

Open

Maintenance and Service Guide

Parts and Procedure on Page 38-39

 

Description                                                                                                                                                                    Spare part number

Battery 8 cell 86 Whr 3.0 AH Li-ion (for use with NVIDIA N17E (GTX1070/GTX 1060) processors)       922977-855

Battery 8 cell 82 Whr 2.8 AH Li-ion (for use with NVIDIA N17P (GTX1050/GTX 1050Ti) processors)    922976-855

 

 

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-an120nr 

 

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Dragon-Fur

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