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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15t-da200 CTO
Microsoft Windows 10 (64-bit)

I can use my laptop without a charger for up to two hours, sometimes longer like I always have since I bought it but just recently if I unplug the computer for any amount of time and then plug it in the computer shuts off saying I have a reduced charge capacity and when I turn it on the battery says 5 percent but right before it shut off it said 94 percent. It shut off only a few seconds after I plugged it in. When I test the battery while it is charging it says it needs to be replaced and that it has a reduced charge capacity but then when it's fully charged I test it again and the battery passes the test and shows an ok mark and says it has a charge capacity of 82 percent. What do you think could be wrong? There only seems to be a problem when I plug it in, I can use it for hours without it being plugged in but if  I unplug it for just a minute while the computer is fully charged the computer shuts off and when I turn it on I get an error message saying the battery has reduced capacity but why only when I plug it in and I can use it for hours without it being plugged in?

 

1 REPLY 1
HP Recommended

@jacquelynm

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
 

Let's try these steps to resolve the issue: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Refer to the article: HP Notebook PCs - Battery does not power notebook or hold a charge By the end of the article you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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