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Common problems for Battery
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01-16-2022 11:01 PM
Product: HP Notebook - 15t-da200 CTO
Operating System: Microsoft Windows 10 (64-bit)
I can use my laptop without a charger for up to two hours, sometimes longer like I always have since I bought it but just recently if I unplug the computer for any amount of time and then plug it in the computer shuts off saying I have a reduced charge capacity and when I turn it on the battery says 5 percent but right before it shut off it said 94 percent. It shut off only a few seconds after I plugged it in. When I test the battery while it is charging it says it needs to be replaced and that it has a reduced charge capacity but then when it's fully charged I test it again and the battery passes the test and shows an ok mark and says it has a charge capacity of 82 percent. What do you think could be wrong? There only seems to be a problem when I plug it in, I can use it for hours without it being plugged in but if I unplug it for just a minute while the computer is fully charged the computer shuts off and when I turn it on I get an error message saying the battery has reduced capacity but why only when I plug it in and I can use it for hours without it being plugged in?
1 REPLY 1
01-20-2022 02:17 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
Let's try these steps to resolve the issue:
- 1. Go to Start, search for Device Manager, and open this result.
- 2. Expand batteries.
- 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
- 4. Shut down the computer.
- 5. Disconnect the charger.
- 6. Remove the battery. (only for removable battery)
- 7. Hold down the power button for 1 minute.
- 8. Insert the battery only. (only for removable battery)
- 9. Attempt to turn the battery on.
Refer to the article: HP Notebook PCs - Battery does not power notebook or hold a charge By the end of the article you will be able to fix the issue.
Hope this helps! Keep me posted for further assistance.
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