What does n-csr battery replace mean

[Ankytrix]

In my warranty one of the deliverables is n-csr battery replace, what does this mean?

I have found very conflicting information online and hp support says it is only valid for business notebooks and not my omen.

Also where can I find hp parts if I have to replace battery myself?

[Echo_Lake]

@Ankytrix

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,
I understand that the warranty information showing on the website is incorrect. However, to provide an accurate resolution, I need a few more details:

• What are the troubleshooting steps you have tried so far to check battery health?
• Do you have proof of purchase (receipt) to validate the warranty? 
• Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

[Ankytrix]

1) I can visually see all 4 cells of the battery swollen

2) Yes I have the receipt and the warranty information on the site corresponds to that

3) Nope

I have emailed the escalation team, waiting to hear back from them.

[Echo_Lake]

@Ankytrix

Thank you for posting back.

I would suggest, please wait for the escalation team to respond to your query for a further course of action. 

[Ankytrix]

Well the escalation team was useless and stopped responding to me, I opened a new case and this support agent said the N-CSR Battery Replace in my warranty deliverables is not applicable to consumer laptops and said that I had to purchase a new battery.

So I'm just assuming Hp  is misleading customers with false warranty promises.

Well I sure won't be making the mistake of purchasing Hp products again.

If anyone here can help that would be greatly appreciated.

[Echo_Lake]

@Ankytrix

Thank you for posting back. 

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Harish13]

Hi,

i am also getting same respond saying batter replacement is not covered and said that I had to purchase a new battery.

So I'm just assuming Hp  is misleading customers with false warranty promises.

Well I sure won't be making the mistake of purchasing Hp products again.

If anyone here can help that would be greatly appreciated.

[Echo_Lake]

@Harish13

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[JessikaV]

Hi,

HP Notebook PCs - Purchasing a replacement battery

If the battery in your notebook computer has lost its capacity to hold a charge, you can purchase a replacement battery from HP.

Test the condition of an HP Notebook PC battery

HP provides a Battery Check tool that you can use to test your battery before ordering a new one.

For more information, see HP Notebook PCs - Testing and calibrating the battery (Windows).

For instructions about how to improve battery performance, see HP Notebook PCs - Improving battery performance (Windows).

Find product and serial numbers with HP Support Assistant

Find your computer name, product number, and serial number with HP Support Assistant.

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

   If the app is not installed on your computer, go to HP Support Assistant to download the latest version.

2. On the My Dashboard tab, locate the computer product name, product number, and serial number.

   

Order a replacement battery

Order a new battery from the HP Parts Store.

NOTE: 

Some countries or regions might not be supported when ordering parts from HP.com. See your local HP retailer or contact HP directly to purchase additional batteries or other parts.

1. Go to the HP Parts Store.

2. In the Find your part field enter your product number, and then press the Enter key.

   NOTE: 

   Remove the suffix from the product number. For example, DZ357U#ABA is entered as DZ357U.

3. Under Buy certified HP genuine replacement parts, select your country/region and language.

4. Type the Serial Number, Product number, or Product name in the field, and then click the Search for a part button.

   NOTE: 

   If you are using the product number to search, remove the suffix from the product number. For example, type product number DZ357U#ABA as DZ357U.

5. Find your notebook, and then select the appropriate product number.

6. Find the battery in the part list, and follow the instructions to purchase the battery from HP or from HP Parts Store partners.

JessikaV
HP Support Community Administrator