What does this failure code mean 6C057T-7NB963-GXGJMG-C0FE13

[ALHinNewark]

I am having a plugged in not charging issue, I ran the diagnostics, and got failed battery code 6C057T-7NB963-GXGJMG-C0FE13.  Should I just replace the battery?

[Dragon-Fur · Accepted solution]

@ALHinNewark

The long code is one used by HP internal to diagnose "specific" errors.

Yes, the battery has failed and needs to be replaced.

  If the battery is on a recall list, it will be replaced by HP.

Read the following:

• HP Replacement programs and product recalls
  • Calls: HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

OR

  If the computer is under warranty, contact HP Technical Support.

HP Technical Support - HP Contact Information

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• Chat is not available in every region.
• In those areas where Chat is an option, the service hours are likely restricted.

In the event that Chat is not available in your region and / or time zone, phone support is available.  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

Our volunteer staffed HP Community Forum is not HP Technical Support

“Everywhere” Contact Information

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 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information online: HP Customer Support - USA / Canada- Contact
2. Sign in or continue as a guest

UK

1. For faster support, submit information online HP Customer Support - UK- Contact
2. Contact Phone: Contact HP UK – Phone Assist

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You can choose to wait for an HP Agent to respond to your request on the forum.

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• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

OR

  Replace the Battery

If the battery and computer are out of warranty,

If the battery is not on a recall list,

You can replace the battery.

Open the computer's Support Home

Open Category User Guides (Manuals)

Look for and open the Maintanence and Service Guide

Look for the section  Remove and Replace components > Battery   (wording varies)

Find the part number

Purchase the battery....

Replace battery.

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