What is going on with my laptop ever since I updated to windows 11

[deek311]

Why is my computer's USB-C to USB-C download speed less than 4 MB per second? Why won't my computer shut down when I close the lid, even though I've set it to do so? Why does the pen no longer work with Windows 11? These issues make me want to warn everyone against purchasing an HP laptop because it seems you can only get about three years of use out of it before it starts going downhill!

[Raj_05]

Hi @deek311,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing several frustrating issues with your HP Spectre x360 after updating to Windows 11. Let's address each of them.

USB-C to USB-C Download Speed

• Possible Causes: The slow USB-C to USB-C transfer speed could be due to outdated or incompatible drivers, a specific port issue, or a problem with the cable or device you're connecting.
• Solutions:
  • Update Drivers: Ensure that all your USB drivers are up-to-date. Go to the Device Manager, locate USB controllers, and update the drivers.
  • Check Cable and Ports: Test with a different USB-C cable or try another USB-C port on your laptop.
  • BIOS Update: Check if there’s a BIOS update available for your laptop, as it can sometimes fix hardware communication issues.
  • Windows Update: Make sure your Windows 11 installation is fully updated with the latest patches.

Laptop Not Shutting Down When Lid is Closed

• Possible Causes: This could be due to power settings, a system glitch, or a Windows 11 compatibility issue.
• Solutions:
  • Power Settings: Double-check your power settings. Go to Control Panel > Hardware and Sound > Power Options > Choose what closing the lid does, and ensure the settings are configured correctly.
  • Update Drivers: Ensure that all power management and system drivers are up to date.
  • Sleep Mode Issues: If the issue persists, try disabling hybrid sleep mode in the advanced power settings.

Pen Not Working with Windows 11

• Possible Causes: This could be due to driver issues, compatibility problems with Windows 11, or changes in the settings after the upgrade.
• Solutions:
  • Driver Update: Go to Device Manager, find the pen device under Human Interface Devices, and update the driver.
  • Calibration and Settings: Recalibrate your pen through Settings > Devices > Pen & Windows Ink.
  • Reinstall Drivers: Uninstall and reinstall the pen drivers to reset any corrupted settings.
  • Windows Ink Settings: Check the Windows Ink settings to ensure they are configured correctly.

[Raj_05]

Overall Performance Decline

• Causes: Performance decline after a few years can be due to various factors like outdated hardware, software bloat, or wear and tear.
• Solutions:
  • Clean Install: Consider performing a clean install of Windows 11 to eliminate any lingering issues from the upgrade.
  • System Maintenance: Regularly clean up the system, remove unnecessary startup programs, and keep your system optimized.
  • Hardware Check: If the laptop is underperforming, it might be worth checking the hardware (e.g., SSD, RAM) for any issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[deek311]

I've done a fresh install of Windows 11 multiple times. Every driver from HP is only for Windows 10. As I mentioned, the pen stopped working after the update, but it does work on Windows 10. Windows 10 will be obsolete soon. If you check the drivers on HP's website, none of them mention Windows 11 or indicate that they are compatible with Windows 11.

[Raj_05]

Hi @deek311,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support