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HP Notebook - 15-bs658tx
Microsoft Windows 10 (64-bit)

I have thrown away the damaged battery of my laptop, and i don't know it's model number so as to buy a new one, i tried some ways to find it but no luck, kindly share your knowledge about it..

1 ACCEPTED SOLUTION

Accepted Solutions
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@Danny-cy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

After reading your post, I did go through the Maintenance and Service Guide of your product and found out that your computer shipped with 4-cell, 41-Whr, 2.8-Ah Li-ion battery and here is the part number: 919701-850 Just by entering the part number in google search bar you will be able to find the website selling those parts. If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team.  HP Support  can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

2 REPLIES 2
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JC04 

6GGSB05WYA0JC9

HP Recommended

@Danny-cy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

After reading your post, I did go through the Maintenance and Service Guide of your product and found out that your computer shipped with 4-cell, 41-Whr, 2.8-Ah Li-ion battery and here is the part number: 919701-850 Just by entering the part number in google search bar you will be able to find the website selling those parts. If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team.  HP Support  can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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