Solved: What is the critical failure on my hard drive - HP Support Community

davinki · ‎10-02-2020

I did a hardware diagnostics test on my laptop. It showed that it failed to pass the long drive self test and asked me to contact HP support. so since my warranty expired, they wouldnt tell me how to fix it or what the specific problem is.
TestId = 50d4829e-e790-45af-a721-c944b7126928
Result = ExecutionFailed
ErrorCode = 305
FailureId = 6BRXWC-8B1A8A-XD7X61-61BL13

Prométhée · ‎10-02-2020

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

15-ac170ne (ENERGY STAR) Product Specifications

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

HP Notebook PC (Intel) HP 250 G4 Notebook PC HP 256 G4 Notebook PC - Maintenance and Service Guide

(check if it s the good one )

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Windows 11 22h2 inside , user

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Prométhée · ‎10-02-2020