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- HP Community
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- What is this chip on the motherboard?

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12-11-2019 07:32 AM
Where can I buy motherboard parts to fix my broken motherboard?
I can not find anywhere the broken microchip. The marking AWV7BG (https://prnt.sc/q6pdxn)
Even HP service centers do not know what kind of chip it is.
Laptop model: HP Omen 15-ce013ur
Product No.: 2CK16EA#ABC
Motherboard model: DAG3AAMBAE0
12-13-2019 08:05 AM
Hi @Ruslan_61
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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Asmita
I am an HP Employee
12-13-2019 09:58 AM - edited 12-13-2019 10:01 AM
@Asmita6658, are you kidding?
I already wrote that even HP service centers do not know what kind of chip it is.
HP service centers suggest replacing my motherboard for the price of a laptop. What is important, they are going to buy a used motherboard through aliexpress.com. Excellent HP service.
HP service centers in Russia the city Rostov-on-Don. 4 service centers and all of them useless.
I just wanted a new original system card from hp with a guarantee.
The price of a motherboard is almost like the price of a new laptop.
I will do so and buy a new laptop, but not HP laptop.
Thanks, I won't buy anything from hp anymore.
12-13-2019 10:21 AM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Asmita
I am an HP Employee