• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Omen 15-ce013ur

Where can I buy motherboard parts to fix my broken motherboard?

I can not find anywhere the broken microchip. The marking AWV7BG (https://prnt.sc/q6pdxn)

Even HP service centers do not know what kind of chip it is.

 

Laptop model: HP Omen 15-ce013ur

Product No.: 2CK16EA#ABC

Motherboard model: DAG3AAMBAE0

3 REPLIES 3
HP Recommended

Hi @Ruslan_61

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

HP Recommended

@Asmita6658, are you kidding?

I already wrote that even HP service centers do not know what kind of chip it is.

HP service centers suggest replacing my motherboard for the price of a laptop. What is important, they are going to buy a used motherboard through aliexpress.com. Excellent HP service.

HP service centers in Russia the city Rostov-on-Don. 4 service centers and all of them useless.

I just wanted a new original system card from hp with a guarantee.
The price of a motherboard is almost like the price of a new laptop.
I will do so and buy a new laptop, but not HP laptop.

Thanks, I won't buy anything from hp anymore.

HP Recommended

@Ruslan_61

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.