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‎06-01-2022 10:08 AM

HP Recommended
Product: HP Notebook - 14-cf0006dx
Operating System: Microsoft Windows 10 (64-bit)

I keep getting notified that my diagnostics software is out-of-date.  It says to go to www.hp.com/go/techcenter/pcdiags.  I get there and...nothing.  Did somebody think we would know what to do from there by osmosis.  It's called instructions (communication).  Can somebody provide the rest of the instructions or do I just stare at the screen and hope something will happen?

 

Thank you in advance for clarifying this mystery!

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16 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2022 10:40 AM

HP Recommended

Click on it and then you will see this open.Click on it and then you will see this open.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎06-01-2022 10:23 AM

HP Recommended

Go here instead

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

 

Download the new version from there


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎06-01-2022 10:33 AM

HP Recommended

Hi Erico,

 

Thanks for responding!

 

This is the same page.  What do I do from there.  I am not looking for a diagnostic of my computer.  I am looking for new diagnostic software as I understand it.  there is no narrative that says download new diagnostic software.  what do I click?

 

1 person found this reply helpful
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‎06-01-2022 10:40 AM

HP Recommended

Click on it and then you will see this open.Click on it and then you will see this open.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎06-01-2022 12:00 PM

HP Recommended

Hi Erico,

 

This is what I was looking for.  Thank you very much!  It downloaded, then went to a DOS screen and said it need to extract some files and then.....disappeared.  I have no idea if it completed or not but have waisted too much time on this already.  Next time, Lenovo!

 

Take care!

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